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Category Archives: Money
The Airlock Bank: When Security Becomes the Customer Experience
My wife and I are currently on a hunt. Not for a house or a car. We are in the market for a new bank. Our regional bank was recently absorbed by a much larger national institution and with that … Continue reading
Posted in Money, Society
Tagged banking, credibility, fees, fortress paradox, hostile architecture, mantrap, security, security vestibule, trust
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Credit Card Companies Don’t Reward Responsibility — They Punish It
A few days ago I received a letter from Chase Card Services. It was polite. It was professionally formatted. It was also a quiet threat dressed up as “customer care”. In the eyes of Chase Card Services, I am a … Continue reading
Posted in Money
Tagged Chase, credit cards, Credit Journey, credit score, debt, debt free, finances, personal finance, predatory lending
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