Category Archives: Money

The Airlock Bank: When Security Becomes the Customer Experience

My wife and I are currently on a hunt. Not for a house or a car. We are in the market for a new bank. Our regional bank was recently absorbed by a much larger national institution and with that … Continue reading

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Santa, Inc.: A Hard Look at the North Pole’s Most Successful (and Most Questionable) Business Model

For centuries, we’ve been told Santa Claus runs a “magical” operation powered by goodwill, cheer and an alarming number of cookies. That explanation collapses the moment you apply even the lightest pressure from a calculator. Let’s face it, if you … Continue reading

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Credit Card Companies Don’t Reward Responsibility — They Punish It

A few days ago I received a letter from Chase Card Services. It was polite. It was professionally formatted. It was also a quiet threat dressed up as “customer care”. In the eyes of Chase Card Services, I am a … Continue reading

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